At BioShire, we are committed to providing high-quality products designed to meet your needs. Please review our refund policy below:

Faulty Goods Only
We understand that sometimes issues may arise. Refunds or exchanges will only be accepted if the products you received are faulty or defective.

To qualify for a refund:

1. The goods must have a demonstrable fault caused during manufacturing or transit.
2. You must notify us of the issue within 14 days of receiving your order.

How to Request a Refund
If you believe your item is faulty, please contact our customer service team. Be prepared to provide the following:

• Your order number.
• Details of the fault, including photos if applicable.

Once we confirm the issue, we will provide instructions for returning the product.

Exclusions
Refunds will not be processed for:

• Change of mind.
• Goods that have been opened or used (unless faulty).

Additional Notes
We reserve the right to inspect the returned product before issuing a refund. Refunds will be processed back to the original payment method within 7–10 business days after the return has been received and verified.

Thank you for choosing BioShire. If you have further questions, please don’t hesitate to reach out to us.